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FAQS

1.      How do I place an order?

·         To place an order on our website, simply add the items you wish to purchase to your shopping cart and proceed to checkout. You will be prompted to enter your billing and shipping information, and you can choose your payment method at this time. Once you have reviewed and confirmed your order, you can submit it for processing.

2.      How can I pay for my order?

·         We accept a variety of payment methods, including credit and debit cards, momo, and bank transfers. You can select your preferred payment method during the checkout process.

3.      How do I track my order?

·         You can track the status of your order by logging into your account on our website or by contacting customer service.

4.      How do I return or exchange an item?

·         If you need to return or exchange an item, please contact customer service within 7 days of receiving your order. You may be required to provide a reason for the return or exchange, and we will provide you with instructions on how to proceed.

5.      Are there any discounts or promotions available?

·         We offer a variety of discounts and promotions throughout the year. Please sign up for our newsletter or follow us on social media to stay up-to-date on the latest deals.

6.      What is your privacy policy?

·         We respect the privacy of our customers and take the protection of personal information very seriously. Please see our privacy policy for more information on how we collect, use, and protect your personal data.

7.      What is your shipping policy?

·         We offer free shipping on all orders over ¢50 within Accra. For orders under ¢50, a flat shipping fee of ¢15 will be applied. International shipping rates will vary based on the destination. Please see our shipping policy for more information.

8.      What is your return policy?

·         We offer a 7-day return policy on all items in new, unused condition. If you are not satisfied with your purchase, you can return it for a full refund or exchange within 7 days of receiving your order. Please see our return policy for more information.

9.      How do I contact customer service?

·         You can contact our customer service team by emailing us at [email protected] or by filling out the contact form on our website. We will do our best to respond to your inquiry as soon as possible.

 

 

1.      How do I place an order?

·         To place an order on our website, simply add the items you wish to purchase to your shopping cart and proceed to checkout. You will be prompted to enter your billing and shipping information, and you can choose your payment method at this time. Once you have reviewed and confirmed your order, you can submit it for processing.

2.      How can I pay for my order?

·         We accept a variety of payment methods, including credit and debit cards, momo, and bank transfers. You can select your preferred payment method during the checkout process.

3.      How do I track my order?

·         You can track the status of your order by logging into your account on our website or by contacting customer service.

4.      How do I return or exchange an item?

·         If you need to return or exchange an item, please contact customer service within 7 days of receiving your order. You may be required to provide a reason for the return or exchange, and we will provide you with instructions on how to proceed.

5.      Are there any discounts or promotions available?

·         We offer a variety of discounts and promotions throughout the year. Please sign up for our newsletter or follow us on social media to stay up-to-date on the latest deals.

6.      What is your privacy policy?

·         We respect the privacy of our customers and take the protection of personal information very seriously. Please see our privacy policy for more information on how we collect, use, and protect your personal data.

7.      What is your shipping policy?

·         We offer free shipping on all orders over ¢50 within Accra. For orders under ¢50, a flat shipping fee of ¢15 will be applied. International shipping rates will vary based on the destination. Please see our shipping policy for more information.

8.      What is your return policy?

·         We offer a 7-day return policy on all items in new, unused condition. If you are not satisfied with your purchase, you can return it for a full refund or exchange.